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Hawaii's Leading FBO

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One Goal: Excellence

Customer Survey

Client Information
Name (Optional)
Company Name
Aircraft Registry
Aircraft Type
Address
E-mail Address
Telephone #
Airpost(s) Visited	Honolulu Maui Kona Lihue Hilo Lanai

A-Excellent, B-Good, C-Adequate, D-Need Improvement, F-Poor

Customer Service (Planning)
Did we understand your needs to your satisfaction?	A   B   C   D   F
Were we courteous & knowledgeable about our services?	A   B   C   D   F
Did we arrange requested reservations properly?	A   B   C   D   F
Did we provide you a concisely written confirmation?	A   B   C   D   F
Comments

Passenger Arrival
How was your passenger greeting?	A   B   C   D   F
Was passengers' luggage expeditiously & properly handled?	A   B   C   D   F
Was the passengers' ground transportation ready?	A   B   C   D   F
Were special requests handled correctly?	A   B   C   D   F
Were hotel accomodations ready?	A   B   C   D   F
Were actvites planned according to your request?	A   B   C   D   F
Were Customs/ Immigration/ Agricultural inspections completed in a fair & timely manner?	A   B   C   D   F
Comments

Aircraft Services & Crew Support Your evaluation of the following services performed by our Line Services staff:
Arrival/Departure marshaling	A   B   C   D   F
Red Carpet: Clean and properly placed	A   B   C   D   F
Refueling	A   B   C   D   F
Lavatory/Portable Water Service	A   B   C   D   F
Prompt assistance with or removal of garbage	A   B   C   D   F
Winshield/Cabin window cleaning	A   B   C   D   F
Securing aircraft: pins, engine covers, etc.	A   B   C   D   F
Did we meet the needs of the pilots & crew?	A   B   C   D   F
Was the crew/passenger receptioon terminal clean?	A   B   C   D   F
If this was a "Quickturn," how well orchestrated were we with the services that we performed?	A   B   C   D   F
Was the Pre-Flight Planning Room sufficient?	A   B   C   D   F
Comments

Departure
Were the provided pre-flight planning resources sufficient?	A   B   C   D   F
How was the overall quality of the catering?	A   B   C   D   F
Were we knowledgeable/ helpful with catering suggestions?	A   B   C   D   F
Was the food delivered at the time requested?	A   B   C   D   F
Was the food deleivered at the proper temperature?	A   B   C   D   F
If required, was your Agriculture Inspection conducted in a timely & courteous manner?	A   B   C   D   F
What do we need to improve?

Overall Performance
How did we meet your expectations?	A   B   C   D   F
Would you recommend us to others?	A   B   C   D   F
Please rate our overall performance	A   B   C   D   F
How did you hear about Air Service Hawaii?
Comments